Question 1

Does Threadsovereign cover the Building Safety Act and regulations introduced after 2022?

Accepted Answer

Yes. Threadsovereign implements the Building Safety Act 2022 and the England HRB regulations that bring Parts 3 and 4 into force — including SI 2023/907 (safety case, MOR reg.6, complaints), 909, 315, 396 and SI 2024/41. Every plan includes the statutory floor for the buildings it can hold (Gateway 1–3, golden thread, BSR registration, 16 KBI categories, safety case with 10 risk management principles, occurrence reporting under BSA s.87 / SI 2023/907 reg.6, and resident statutory paths on HRB-capable plans). Small Buildings cannot hold a higher-risk building. Tiers differ by portfolio capacity and operational tooling — not by withholding core compliance workflows.

Question 2

How does Threadsovereign help before a BSR visit or portal submission?

Accepted Answer

Every plan includes BSA readiness tools for the buildings it can hold: a per-building compliance scorecard (incomplete and overdue items across KBI, safety case, occurrences, FRA, fire doors, PEEPs, engagement, complaints, info requests, registration changes, and BAC), a multi-building portfolio ranked by readiness, a statutory deadline calendar with ICS download, evidence packs (AP inspection, resident rights under SI 2024/41, Schedule 8 / Part 5, cryptographic inspection bundle), and a Gateway portal-day pack (GOV.UK building-control links, checklist status, correspondence, attestation register, BSR reference reminder). Threadsovereign prepares and evidences work you still file on the official BSR portal — it does not replace GOV.UK or auto-file to BSR.

Question 3

Is Threadsovereign built to submit to the BSR portal?

Accepted Answer

Threadsovereign prepares, evidences, and tracks work you still file on the official Building Safety Regulator and GOV.UK portals. Duty-holders remain responsible for official submission. The platform keeps correspondence, portal references, readiness scorecards, and an auditable golden thread so what you submit is complete and defensible — it is not a substitute for the regulator’s portal.

Question 4

How do Gateway and BSR submissions work in Threadsovereign?

Accepted Answer

Threadsovereign is built to prepare and evidence submissions to the BSR portal. It validates structured data against checklist requirements, provides a portal-day pack (GOV.UK building-control links, checklist status, correspondence, attestation register, BSR reference reminder), records local submission trace references for your audit trail, and captures manual BSR portal references after you file officially. Enterprise organisations can optionally enable a live HTTP BSR connector when customer middleware and platform credentials are configured — BSR does not publish a public duty-holder REST API, so official filing remains on GOV.UK. The platform does not replace the BSR or GOV.UK portals and never auto-files gateways, KBI, or occurrences to BSR.

Question 5

Which portals does Threadsovereign include?

Accepted Answer

Duty-holder portals: Principal Designer (design and construction), Client (approvals and shared documents), Contractor (tasks, RFIs, certifications), Resident (Schedule 2/3 information, requests, complaints, and safety concerns), Occupied for Accountable Persons and Building Safety Managers (safety case, KBI, FRA, remediation, returns), Compliance CMS (regulatory content — Professional+ read, Enterprise write), and Analytics (portfolio and occupied-phase reporting — Professional+). A separate platform admin area is used only by Threadsovereign stewards for organisation oversight — not a customer duty-holder portal.

Question 6

How are client and resident documents scoped?

Accepted Answer

Client users see only documents shared to their organisation on projects they belong to — with opt-in visibility on upload and bulk ZIP export for approvals packs. Residents access a building-scoped document library tied to their registered HRB, alongside Schedule 2/3 information rights and statutory request channels. This keeps collaboration portals aligned to duty-holder boundaries across multi-building portfolios.

Question 7

How does Threadsovereign handle resident complaint deadlines?

Accepted Answer

SI 2023/907 reg.12 requires a complaints system with acknowledgement as soon as reasonably practicable, timely handling, published timeframes, and a reconsideration route — it does not fix a national 10 working-day response clock. Threadsovereign implements a platform policy SLA of acknowledgement plus substantive response within 10 UK working days (excluding weekends and England & Wales bank holidays), with SLA reminders for duty-holders. Residents can also request reconsideration; the platform tracks a 15 working-day reconsideration response window under the same policy.

Question 8

How does Threadsovereign handle Schedule 3 resident document requests?

Accepted Answer

Under SI 2024/41, residents can request Schedule 3 documents (including safety case summaries and fire risk assessments) through the resident portal. Accountable Persons fulfil or refuse requests with linked documents and notes. The AP dashboard tracks open information requests against a 20 UK working-day SLA target — separate from the platform policy complaint SLA under SI 2023/907 reg.12 (reg.12 does not fix a national 10 working-day response clock). Residents see fulfilment status and can download shared documents when requests are completed.

Question 9

How does Threadsovereign support resident engagement effectiveness (reg.10)?

Accepted Answer

SI 2023/907 reg.10 requires Accountable Persons to maintain an engagement strategy and demonstrate effectiveness. Threadsovereign provides an engagement effectiveness dashboard: strategy status, 21-day consultation tracking, engagement points recorded in the last 90 days, and open resident information requests — included on every plan alongside the BSA readiness scorecard. The dashboard helps evidence reg.10 activity; it does not judge whether your strategy is legally adequate.

Question 10

Can Threadsovereign export evidence for BSR inspections?

Accepted Answer

Yes. Every plan includes a one-click BSR inspection evidence bundle — handover packages, golden thread records, gateway correspondence, and occupied-phase compliance evidence assembled for regulatory visits. Gateway exports are also blocked by an evidence readiness gate until mandatory items are linked.

Question 11

Can Threadsovereign pre-fill forms from uploaded PDFs?

Accepted Answer

Professional and Enterprise plans include advisory PDF pre-fill. Upload a planning pack, SMS policy, engagement strategy, or FRA PDF; the platform extracts draft fields for KBI (SI 2023/396), safety-case SMS (SI 2023/907 reg.5), engagement strategy (reg.10), and FRA (s.156 / FSO). Every field is applied as a draft for you to review — validators only check presence of fields; the model never decides legal adequacy and never auto-submits to the BSR. Starter includes all forms and validators without extraction. Completeness scanning of PDFs/DOCX against human-written BSA validators is also available on Professional+ (FRA completeness scan remains disabled pending legal review).

Question 12

Does Threadsovereign use AI for compliance?

Accepted Answer

Professional and Enterprise include advisory tools only: PDF pre-fill of draft form fields (you verify every value); a document completeness scan that flags whether expected sections are present against human-written BSA validators; advisory drafting starting text; and natural-language search that maps queries to existing filters. FRA document completeness scanning is not enabled pending legal review. None of these tools assess legal adequacy, know the law, or replace professional judgement. Customer compliance data is never used to train third-party models, and nothing is auto-submitted to the BSR.

Question 13

What notification channels does Threadsovereign support?

Accepted Answer

All plans include transactional email. Professional and Enterprise add SMS (Twilio) for statutory deadlines including FRA reviews, BAC renewals, PEEP reviews, and remediation dates; browser push notifications (Web Push with per-event preferences); outbound webhooks across 25+ event types with HMAC-SHA256 signing and secrets encrypted at rest; and per-organisation Microsoft Teams or Slack incoming webhook adapters. Compliance deadlines can also sync two-way with Google Calendar or Outlook — including Google Meet and Microsoft Teams meeting links — alongside a tokenised iCal subscribe feed.

Question 14

Can Threadsovereign connect to Asite, Procore, or Autodesk ACC?

Accepted Answer

Yes — with honest scope. Autodesk APS (Revit / AutoCAD / ACC) is an Enterprise OAuth pilot on one shared connect path: connect once, browse hubs, map projects, selectively import documents (including DWG/DXF), and version-aware re-sync into the golden thread (duty-holders choose what to bring in — not an automatic full ACC library pull; in-product model Viewer is not included yet). Asite and Procore are Enterprise support-led only: submit an in-app CDE integration request for onboarding — there is no live self-serve or in-product OAuth connector for Asite or Procore today. Threadsovereign complements CDE and PM tools; it does not replace them.

Question 15

Are statutory BSA workflows paywalled behind higher tiers?

Accepted Answer

No. Core statutory workflows — gateways, golden thread, BSR registration, KBI, safety case, occurrence reporting, resident information rights, complaints, engagement, and BSA readiness tools — are available on every plan for the buildings that plan can hold. Professional and Enterprise add operational tooling (maintenance CMMS, analytics, advisory PDF pre-fill, advisory drafting, natural-language search, SMS/push, webhooks, DocuSign, calendar sync) and higher capacity. Occupied maintenance scheduling is the main occupied-phase feature gated to Professional and above.

Question 16

What does Enterprise add for housing associations and councils?

Accepted Answer

Enterprise adds unlimited scale, scoped API keys with rotation, expiry, usage logging, and OpenAPI 3.1 reference; SSO/SAML/OIDC with SCIM 2.0 directory sync; white-labelled login and custom domain; multi-organisation hierarchy with consolidated billing, cross-org portfolio analytics, and hierarchy audit CSV export; legal hold and a retention dashboard; Autodesk APS (Revit / AutoCAD / ACC) OAuth pilot with browse, selective import (including DWG/DXF), project mapping, and version-aware re-sync (duty-holders choose what enters the golden thread; no in-product model Viewer yet); Asite and Procore via Enterprise support-led CDE onboarding requests (no live in-product OAuth today); custom roles with portal scopes; compliance CMS editing; and full organisation data export for DSAR and off-boarding.

Question 17

Does Threadsovereign support DocuSign for handover sign-off?

Accepted Answer

Yes. Professional and Enterprise plans include DocuSign handover e-signatures for formal handover packages — structured BSA A4.2 sign-off documents, envelope send and status tracking, and Connect webhook updates in-platform. Production DocuSign Go Live is configured per organisation when your integration is approved.

Question 18

How do I pay for a subscription?

Accepted Answer

Create a workspace with no credit card — that is the Free plan. Paid plans (Small Buildings, Starter, Professional, Enterprise) include a 14-day trial only at Stripe Checkout: a card is required, first-time customers only, and the card is charged when the trial ends unless you cancel. Prices exclude VAT; Stripe Tax adds UK VAT as a separate line at checkout. Manage invoices and plan changes in the Stripe customer portal from org settings. Payment is card only. Enterprise teams can also arrange purchase orders via sales@threadsovereign.co.uk.

Question 19

Which jurisdiction does Threadsovereign cover?

Accepted Answer

The Building Safety Act 2022 higher-risk building regime — Gateway 1–3, golden thread, Accountable Person duties, safety case, and KBI — applies in England only. Threadsovereign implements that England HRB regime and its implementing regulations (SI 2023/907, 909, 315, 396 and SI 2024/41), including Part 5 leaseholder protections for relevant buildings. The platform also supports CDM 2015 / BRAE 2023 and FSER 2022 fire safety workflows, which apply across Great Britain. Wales higher-risk building legislation is not in scope today. Some emerging instruments (for example SI 2024/110 RBCA workflows) are partially supported via manual BSR portal reference capture rather than full in-product RBCA filing. Emerging obligations are tracked in the compliance horizon register (Professional+ read, Enterprise write).

Question 20

How is customer data separated?

Accepted Answer

Each organisation operates in a tenant-isolated environment with row-level security. Duty-holder and Accountable Person data serves the operator view for that organisation only. Any regulator-facing engagement would be governed by explicit contractual terms and disclosed to users — tenant data is never shared without authorisation.

Question 21

Is Threadsovereign suitable for councils and housing associations?

Accepted Answer

Yes. Threadsovereign is built for housing associations, local authorities, registered providers, and ALBs managing HRB portfolios. Enterprise offers unlimited scale, SSO/SAML/OIDC with SCIM directory sync, multi-organisation hierarchy with consolidated billing and portfolio analytics, and custom roles. A contractual response time applies only where written into an Enterprise Order Form (see threadsovereign.co.uk/legal/sla). Threadsovereign Ltd is ICO registered (ZC132889) with primary UK hosting. A Data Protection Impact Assessment has been completed and DPO-reviewed; formal execution is pending. Cyber Essentials (basic) readiness pack is prepared for IASME submission but not yet certified; Cyber Essentials Plus, SOC 2, and ISO 27001 remain roadmap items. See threadsovereign.co.uk/trust for the full assurance programme. Contact sales@threadsovereign.co.uk for procurement packs.

Question 22

Where can I find user manuals and product help?

Accepted Answer

The full start-to-finish user manual is on this website at threadsovereign.co.uk/help/manual — covering Principal Designer workflows, gateways, handover, occupied-phase duties, five-plan billing, building class, resident rights, client and contractor portals, admin, and troubleshooting, with links to legislation.gov.uk and GOV.UK. App screen paths are listed for use after you sign in at threadsovereign.io. This FAQ covers pre-sales questions; contact sales@threadsovereign.co.uk for product support.

Integration	Provider	Tier
Transactional email	Resend	All plans
Subscription billing	Stripe — live checkout & customer portal	All plans
SMS notifications	Twilio	Professional+
Browser push	Web Push (VAPID) — per-event prefs, alongside SMS	Professional+
E-signatures	DocuSign handover e-signatures (when configured)	Professional+
Outbound webhooks	Native (25+ events, HMAC-SHA256, delivery retry)	Professional+
Microsoft Teams / Slack	Per-org webhook adapters with event filter	Professional+
Calendar sync	iCal feed + Google/Outlook two-way OAuth, Meet/Teams links	Professional+
Companies House	Verify UK companies by number or registered name	All plans
Autodesk APS (Revit / AutoCAD / ACC)	OAuth pilot — browse, selective import, project mapping, version-aware re-sync	Enterprise pilot
Error monitoring	Sentry	Platform
Product analytics	PostHog (consent-gated)	Platform

Feature	Free	Small	Starter	Pro	Ent
Platform limits (enforced in product)
Live projects (active / on hold)	1	10	10	15	Unlimited
Buildings	1	10	10	15	Unlimited
Of which higher-risk (HRB)	1	0	3	15	Unlimited
Internal team members	3	5	10	15	Unlimited
External collaborators (clients, contractors, suppliers, residents)	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Document storage	1 GB	10 GB	25 GB	50 GB	Unlimited
Support (UK business hours; targets, not SLA)	2 days	1 day	1 day	4 hours	4 hours
BSA compliance (for the buildings the plan can hold)
Gateway 1, 2 & 3 submission workflows	Included	No HRB	Included	Included	Included
Golden thread document management (SI 2023/909 Part 4; BSA s.88)	Included	Included	Included	Included	Included
BSR building registration (s.78)	Included	No HRB	Included	Included	Included
BSR correspondence tracking (SI 2023/909)	Included	No HRB	Included	Included	Included
Mandatory occurrence reporting (s.87 / SI 2023/907 reg.6)	Included	No HRB	Included	Included	Included
Safety case & KBI (16 categories, SI 2023/396)	Included	No HRB	Included	Included	Included
10 risk management principles (SI 2023/907 reg.4)	Included	No HRB	Included	Included	Included
BAC readiness (direction clock, pack, appeal) & renewal alerts	Included	No HRB	Included	Included	Included
FRA lifecycle, fire doors, EEIS & PEEP register	Included	Included	Included	Included	Included
Part 5 remediation (qualifying leases, defects, orders)	Included	Included	Included	Included	Included
CDM client duties, CPP, F10 & construction products	Included	Included	Included	Included	Included
PAS 8673 competence & BSR governance (SPOC, insolvency)	Included	No HRB	Included	Included	Included
Resident information & engagement (s.89; SI 2023/907 regs.6(4), 10, 12)	Included	No HRB	Included	Included	Included
Handover, AP responsibility transfer & s.90 information-transfer checklist	Included	Included	Included	Included	Included
BSA readiness scorecard, portfolio & deadline calendar (ICS)	Included	Included	Included	Included	Included
Evidence packs (AP inspection, resident rights, Part 5)	Included	Included	Included	Included	Included
Gateway portal-day pack	Included	No HRB	Included	Included	Included
BSR inspection evidence bundle export	Included	Included	Included	Included	Included
Building Safety Levy evidence store (not a calculator)	Included	Included	Included	Included	Included
Maintenance record register (7-year retention)	Included	Included	Included	Included	Included
Basic per-building / per-project audit CSV (5,000-row cap)	Included	Included	Included	Included	Included
Companies House (number or registered name)	Included	Included	Included	Included	Included
PAS 8671/8672/8673 competency evidence matrix	Included	Included	Included	Included	Included
Portals & collaboration
Principal Designer portal	Included	Included	Included	Included	Included
Client portal	Included	Included	Included	Included	Included
Contractor portal	Included	Included	Included	Included	Included
Supplier registry, certificates and upload links	Included	Included	Included	Included	Included
Resident portal	Included	No HRB	Included	Included	Included
Occupied maintenance CMMS & settings	—	—	—	Included	Included
Compliance CMS	—	—	—	Read	Read & write
Integrations & automation
Live Stripe checkout & billing portal	Included	Included	Included	Included	Included
Task workflows & change control	Included	Included	Included	Included	Included
Automation rules & template install	—	—	—	Included	Included
Outbound webhooks (25+ events)	—	—	—	Included	Included
SMS notifications (incl. statutory deadlines)	—	—	—	Included	Included
Browser push notifications	—	—	—	Included	Included
DocuSign handover e-signatures (when configured)	—	—	—	Included	Included
Teams / Slack notifications	—	—	—	Included	Included
Compliance horizon register	—	—	—	Read	Read & write
Two-way calendar sync (iCal + OAuth)	—	—	—	Included	Included
Portfolio analytics & occupied BSO matrix	—	—	—	Included	Included
Branded server-side PDF reports (SI 2023/907 sections)	—	—	—	Included	Included
Scheduled compliance report delivery	—	—	—	Included	Included
Advisory PDF pre-fill (KBI, SMS, engagement, FRA drafts)	—	—	—	Included	Included
AI document scan + webhook events on gaps (FRA scan gated)	—	—	—	Included	Included
Advisory drafting (correspondence / risk / complaints)	—	—	—	Included	Included
Natural-language search (maps to filters)	—	—	—	Included	Included
Programmatic API keys (scoped, rotatable, OpenAPI 3.1)	—	—	—	—	Included
Enterprise controls
SSO / SAML / OIDC + SCIM 2.0 directory sync	—	—	—	—	Included
White labelling, custom domain & branded auth	—	—	—	—	Included
Multi-org hierarchy & portfolio analytics	—	—	—	—	Included
Hierarchy consolidated audit CSV export	—	—	—	—	Included
Legal hold & retention dashboard	—	—	—	—	Included
Autodesk APS (Revit / AutoCAD / ACC) — browse, selective import, re-sync	—	—	—	—	Pilot
Custom roles with portal access scopes	—	—	—	—	Included
Full org data export (DSAR / offboarding)	—	—	—	—	Included
Advanced audit CSV / SIEM export	—	—	—	—	Included
Contractual support response via Order Form	—	—	—	—	Included

End-to-end BSA platform for England HRBs

Every duty-holder portal — one platform

Regulations implemented

Design & construction

Principal Designer portal

Gateway 1, 2 & 3 workflows

Sign-off queue

Golden thread — design phase

Change control & RFIs

Competency evidence matrix

Gateway portal-day pack

CDM client duties, CPP & F10

Construction products register

Formal handover

Advisory HRB description classifier

Client & contractor portals

Registration & certification

BSR building registration

14-day registration change notifications

Key Building Information — 16 categories

Building Assessment Certificate

PAP/AP common parts notice (PDF)

AP information transfer on change of AP (s.90)

Occupied phase safety & engagement

Safety case report

Mandatory occurrence reporting

BAC readiness

Golden thread — occupied phase

Building safety statements

FRA lifecycle & fire door inspections

EEIS & PEEP register

Resident information portal

Engagement strategy & complaints

Contravention & BSR compliance notices

BSR annual returns & annual fees

BSR governance

Leaseholder protections & remediation

Qualifying lease register

Relevant defects log

Remediation orders & landlord certificates

Compliance intelligence & integrations

Compliance CMS

Compliance horizon register

BSA readiness — scorecard & portfolio

Statutory deadline calendar & ICS

Evidence packs

Advisory PDF pre-fill

AI document completeness scan

Portfolio analytics

Automation & webhooks

BSR inspection evidence bundle

Building Safety Levy evidence store

Platform depth

Submission readiness

Gateway evidence readiness gate

Golden thread inspection manifest

CDM F10 & PCI pack audit

Occupied-phase operations

Occurrence extension workflow

Material change safety case alerts

BSR visit action items & RBCA alerts

BAC renewal tasks & BSR fee cron

Residents, PEEP & fire safety

Resident request SLA tracker

PEEP review notifications

Failed fire door → safety issue

Notifications & calendar

Browser push notifications

SMS statutory deadline alerts

BSR compliance digest

Calendar two-way sync

Automation & outbound integrations

Automation rule executor

25+ outbound webhook events

Microsoft Teams & Slack

Compliance horizon & register review

Enterprise depth

Reporting & analytics

Server-side branded PDF reports

Hierarchy portfolio analytics