Built for BSA 2022 · SI 2024/41 · reg.10
Resident engagement software for higher-risk buildings
Schedule 2 safety information, Schedule 3 document requests, reg.10 engagement effectiveness, and complaint SLAs — with a dedicated resident portal and AP dashboards in the same platform as your safety case and 16 KBI categories.
The resident engagement gap
- Information requests tracked in email threads
- No audit trail for Schedule 3 fulfilment SLAs
- Engagement strategy disconnected from safety case publish
- Complaint deadlines calculated manually
- Residents locked out of the golden thread record
One platform for residents and duty-holders
- Resident portal for statutory information and requests
- Engagement effectiveness dashboard for reg.10 evidence
- Complaint and reconsideration SLA enforcement
- Linked to safety case publish requirements
- Resident rights packs for BSR and insurer review
Statutory resident pathways — not an afterthought
SI 2023/907 reg.10–12 and SI 2024/41 information rights, built into the occupied-phase hub from day one.
Dedicated resident portal
Residents access Schedule 2 safety information, submit Schedule 3 requests, raise safety concerns (s.91B), and file formal complaints — with role-scoped access.
Engagement strategy & reg.10 dashboard
Track strategy status, 21-day consultation windows, engagement points in 90 days, and open information requests to evidence reg.10 effectiveness.
Complaint SLAs (reg.12)
10 UK working-day acknowledgement and response deadlines, bank-holiday-aware, with reconsideration tracking for the 15 working-day window.
Schedule 3 fulfilment
AP dashboard SLA tracking for resident document requests under SI 2024/41 — linked to the same building record as KBI and the safety case.
Resident rights evidence packs
Export resident rights packs (SI 2024/41) for BSR visits, insurers, and counsel — part of the BSA readiness toolkit on every plan.
Not tier-gated
Resident statutory paths are part of the BSA statutory floor on every paid plan — not withheld behind Professional or Enterprise.
Resident engagement questions
Related solutions
Ready to run resident engagement in one platform?
Schedule 2/3, reg.10 dashboard, complaints, and safety case — statutory floor on every paid plan.