Question 1

Can I change plans at any time?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. When upgrading, you'll be charged a prorated amount for the remainder of your billing cycle. When downgrading, the new rate will apply from your next billing date.

Question 2

What happens to my data if I cancel?

Accepted Answer

Your data remains accessible for 30 days after cancellation. During this period, you can export all your documents and project data. After 30 days, data is permanently deleted in accordance with UK GDPR requirements.

Question 3

Is there a setup fee?

Accepted Answer

No, there are no setup fees for Starter or Professional plans. Enterprise plans include custom onboarding and training, which is included in the subscription price.

Question 4

Do you offer discounts for charities or housing associations?

Accepted Answer

Yes, we offer special pricing for registered charities, housing associations, and local authorities. Contact our enterprise team for a custom quote tailored to your organisation.

Question 5

How does the 14-day trial work?

Accepted Answer

Your 14-day trial gives you full access to all Professional plan features. No credit card is required to start. At the end of your trial, you can choose any plan that suits your needs or continue with a free basic account.

Question 6

What counts as a 'project'?

Accepted Answer

A project is a single building or development that you're managing through the Golden Thread. Multi-building developments can be set up as separate projects or grouped under one project, depending on your preference.

Question 7

Can I add more users to my plan?

Accepted Answer

Yes, additional users can be added to Starter and Professional plans for £29/user/month. Enterprise plans include unlimited users. Contact us if you need to add users beyond your plan's included allocation.

Question 8

Do you offer a free plan?

Accepted Answer

We don't currently offer a permanent free plan, but you can start with a 14-day free trial of our Professional features. We also offer extended trials for qualified organisations evaluating enterprise solutions.

Feature	Starter	Professional	Enterprise
Core Features
Golden Thread management	Included	Included	Included
Gateway 1, 2 & 3 checklists	Included	Included	Included
Custom gateway checklists	Not included	Included	Included
Risk register	Basic	Advanced	Advanced
Change control workflow	Included	Included	Included
Competency declarations	Included	Included	Included
Compliance version alerts	Not included	Included	Included
Documents & Storage
Document storage	10GB	100GB	Unlimited
Version history	30 days	1 year	Unlimited
Data export	Not included	Included	On demand
Gateway Management
Gateway submission tracking	Included	Included	Included
Handover package builder	Not included	Included	Included
Occupied phase management	Not included	Included	Included

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